August 24, 2022
, Camden, N.J.
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Subaru Recognized for Safety, Dependability and Product Quality for Second Consecutive Year
SUBARU SCORES TOP MARKS ACROSS SEVERAL CATEGORIES IN AMERICAN CUSTOMER SATISFACTION INDEX SURVEY AUTOMOBILE STUDY
Subaru Recognized for Safety, Dependability and Product Quality for Second Consecutive Year
Subaru of America, Inc. today announced that the automaker was ranked number one in Safety, Drive Performance and Service Quality, and was also top-rated amongst other automakers for Dependability, Product Quality and Overall ACSI® Score in the 2022 American Customer Satisfaction Index Survey (ACSI) Automobile Study.
The ACSI study and rankings are based on customers’ opinions of their own vehicles, and results are reported on a 100-point scale. In the ACSI 2021-2022 Automotive Study of mass market vehicles, Subaru was rated as:
“We are pleased to be recognized by the ACSI as the No. 1 automotive brand in safety, drive performance and service quality – especially because this recognition comes directly from Subaru customers,” said Thomas J. Doll, President and Chief Executive Officer, Subaru of America, Inc. “We understand that safety, quality and dependability are our customer’s top concerns, and we will continue to deliver the top-notch Subaru ownership experience they expect.”
Developed in 1994 at the University of Michigan, ACSI is the only national cross-industry measure of customer satisfaction in the United States. The ACSI tracks more than 400 companies in 47 consumer industries across 10 economic sectors on an annual basis, and is the largest single benchmarking study in the U.S.
For more information on the ACSI and the automobile rankings, visit theACSI.org. ACSI is a registered trademark of American Customer Satisfaction LLC.
The ACSI study and rankings are based on customers’ opinions of their own vehicles, and results are reported on a 100-point scale. In the ACSI 2021-2022 Automotive Study of mass market vehicles, Subaru was rated as:
- #1 Brand for Safety, two years in a row
- #1 Brand for Drive Performance
- #1 Brand for Service Quality
- Top-rated for Dependability, two years in a row
- Top-rated for Product Quality, two years in a row
- Top-rated for Customer Satisfaction
“We are pleased to be recognized by the ACSI as the No. 1 automotive brand in safety, drive performance and service quality – especially because this recognition comes directly from Subaru customers,” said Thomas J. Doll, President and Chief Executive Officer, Subaru of America, Inc. “We understand that safety, quality and dependability are our customer’s top concerns, and we will continue to deliver the top-notch Subaru ownership experience they expect.”
Developed in 1994 at the University of Michigan, ACSI is the only national cross-industry measure of customer satisfaction in the United States. The ACSI tracks more than 400 companies in 47 consumer industries across 10 economic sectors on an annual basis, and is the largest single benchmarking study in the U.S.
For more information on the ACSI and the automobile rankings, visit theACSI.org. ACSI is a registered trademark of American Customer Satisfaction LLC.
About Subaru of America, Inc.
Subaru of America, Inc. (SOA) is an indirect wholly owned subsidiary of Subaru Corporation of Japan. Headquartered in Camden, N.J., the company markets and distributes Subaru vehicles, parts, and accessories through a network of about 640 retailers across the United States. All Subaru products are manufactured in zero-landfill plants, including Subaru of Indiana Automotive, Inc., the only U.S. automobile manufacturing plant designated a backyard wildlife habitat by the National Wildlife Federation. SOA is guided by the Subaru Love Promise, which is the company’s vision to show love and respect to everyone and to support its communities and customers nationwide. Over the past 20 years, SOA and the SOA Foundation have donated more than $320 million to causes the Subaru family cares about, and its employees have logged over 100,000 volunteer hours. Subaru is dedicated to being More Than a Car Company® and to making the world a better place. For additional information, visit media.subaru.com. Follow us on Facebook, Instagram, LinkedIn, TikTok, and YouTube.
Subaru of America, Inc. (SOA) is an indirect wholly owned subsidiary of Subaru Corporation of Japan. Headquartered in Camden, N.J., the company markets and distributes Subaru vehicles, parts, and accessories through a network of about 640 retailers across the United States. All Subaru products are manufactured in zero-landfill plants, including Subaru of Indiana Automotive, Inc., the only U.S. automobile manufacturing plant designated a backyard wildlife habitat by the National Wildlife Federation. SOA is guided by the Subaru Love Promise, which is the company’s vision to show love and respect to everyone and to support its communities and customers nationwide. Over the past 20 years, SOA and the SOA Foundation have donated more than $320 million to causes the Subaru family cares about, and its employees have logged over 100,000 volunteer hours. Subaru is dedicated to being More Than a Car Company® and to making the world a better place. For additional information, visit media.subaru.com. Follow us on Facebook, Instagram, LinkedIn, TikTok, and YouTube.